FAQS
Q: When will my order arrive?
A: We aim to deliver your order as quickly as possible.
Orders are processed within 1–3 business days, and delivery typically takes 6–12 business days, depending on your location.
Please note: During peak periods or public holidays, delivery times may be slightly extended. If you have any questions about your order, feel free to contact us.
Q: Where do you ship to?
A: We ship to addresses in the United States only. We are not able to deliver to addresses outside the United States at this time.
Q: Where does my order ship from?
A: Products are shipped directly from our supplier in China to you.
Q: My package hasn’t arrived — what should I do?
A: We’re sorry to hear that. If your order hasn’t arrived within the expected timeframe, please contact us as soon as possible.
Occasionally, delays can occur due to address issues or carrier disruptions. Our team will work with you to resolve the situation promptly.
Q: Can I cancel my order?
A: Yes — orders can be canceled within 4 hours of being placed, provided they have not yet entered processing.
If your order has already been processed, you can still return it. Please refer to our Returns & Refunds Policy for further details.
Q: How do I start a return or exchange?
A: To begin a return or exchange, please visit our Contact page.
You may use your own return shipping label, or we can provide one (the label cost will be deducted from your refund).
If your item arrived damaged, faulty or incorrect, this does not apply — see Damaged, Faulty or Incorrect Items in our Refund Policy. In that case we cover everything.
Once your return has been received and inspected, we’ll process your refund or exchange as quickly as possible.
Q: What currency will I be charged in?
A: All payments are processed in US Dollars (USD).
Still need help?
If you couldn’t find the answer you were looking for, please contact us at
info@cavohill.com
Our team will get back to you as soon as possible.