Refund policy
Returns & Refunds Policy – Cavo Hill
We offer a straightforward 30-day return policy. You have 30 days from the date you receive your order to request a return. Please review the full policy below before initiating a return or exchange.
Eligibility for Returns
To be eligible for a return, items must:
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Be in original condition — unworn, unused, with tags attached
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Be returned in their original packaging
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Be accompanied by proof of purchase (order confirmation or receipt)
Non-Returnable Items
The following items are not eligible for return:
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Final sale items
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Gift cards
How to Initiate a Return
To request a return, please contact our customer support team at:
info@cavohill.com within 30 days of delivery
Our team will provide return instructions and the correct return address. Please pack your item securely before sending it back.
Once your return is approved, the item must be shipped within 5 business days. Returns sent after this period may be declined.
Please do not send items back without prior approval — unauthorized returns will not be accepted.
Return Shipping Costs
Return shipping is arranged by you. You may use your own return shipping label, or we can provide one — in that case the cost of the label is deducted from your refund.
Original shipping costs are non-refundable.
Exchanges
We accept exchanges within the same 30-day window as returns.
Because our items ship directly from our supplier, the fastest way to exchange is to return the item you have and place a new order for the size or color you want. You do not need to wait for your return to arrive before reordering — your replacement is on its way immediately, and your refund follows once the return has been received and approved at our return location.
The return conditions and return shipping costs described above apply to exchanges in the same way.
If your item arrived damaged, faulty, or is not what you ordered, please do not use this process — see Damaged, Faulty or Incorrect Items below. In that case we send a replacement free of charge and you do not need to return anything.
Damaged, Faulty or Incorrect Items
If your order arrives damaged or faulty, or is not the item you ordered, contact us at info@cavohill.com within 7 days of delivery and include a photo of the item you received.
We will send you a replacement free of charge. You do not need to return the original item first, and you will not be charged any shipping costs for the replacement.
This is separate from a standard return: the return shipping costs described above apply only when you change your mind about an item that arrived as described.
Refund Timeframe
Once your return has been received and approved at our return location, your refund is issued to the original payment method within 7 business days.
We will notify you by email once your refund has been issued.